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Narrow Results Within 50 100 150 200 250 1000 miles of Search Use my current location Search Within Search Content Topic Analytical Skills (18) Business Analysis and Quality (6) Business Enhancement Skills (145) Business Excellence For Women (30) Business Writing (18) Communication Skills (251) Customer Service (63) Diversity and Inclusion (60) Finance and Accounting (38) Human Resource Management (305) Information Technology Management (16) Interpersonal Skills (138) Leadership (568) Management and Supervisory Skills (329) Marketing (68) Office and Administrative Support (69) Presentation Skills (40) Project Management (49) Purchasing and Supply Chain Management (7) Sales (87) Strategic Planning (160) Thinking and Innovation (103) Time Management (58) Training and Development (62) Results 1 - 10 of 2036 Results Sort By Best Match Name (A to Z) Name (Z to A) Most Popular 10 Items Per Page 1 of 204 2 of 204 3 of 204 4 of 204 5 of 204 Next Compare up to 5 items Better Make It Real A brand represents a promise—to your customers, employees, vendors, suppliers, and other business partners. Now, as companies “reboot” their businesses to emerge from the recession, the ability to live up to that promise is most critical. Your key stakeholders will accept no less. Communication Approaches That Strengthen Working Relationships Here are ten ways to improve communication and strengthen work relationships 25 Ways to Keep Customers for Life Acquiring new customers is an expensive and exhausting process. Arnold Sanow offers 25 tips to keep customers from leaving that any business can use. Using the Right Metrics to Measure the Customer Experience—and Predict the Future Metrics that measure customer experience and predict the impact on the bottom line track the following criteria: credibility, reliability, precision, accuracy, and continued sales. So customer experience analytics enable a company to improve customer experience and ultimately corporate profitability Inspiring Customers: Lessons from Nonprofit Organizations Many of today’s most powerful brands have converted from old-line commercialism to do-good capitalism, adopting tag lines that talk about inspiration, passion, and a desire to make the world a better place. In short, big business is taking a tip from the nonprofit world, where building a meaningful Amp-Up Your Leadership, Part II: Power Up Your Team In Part II of our Amp-Up Your Leadership series Stefanie Smith dicusses strategies to enhance team performance. Communicating Effectively When You’re Here and Your Team Is There 10 strategies to facilitate communicatioin with virtual teams. 4 Effective Delegation Skills that Increase Productivity - AMA Delegation is, and always has been, a key to effectively leading and managing people. It is an essential management skill, serving as the link between leading (setting the direction for your team and inspiring people) and managing (organizing, directing, and controlling work). Multicultural Communication Tips In today's "global village" workplace, managers may oversee onsite remote and virtual teams made up of people from many different corporate and geographical cultures. Success greatly depends on the ability to communicate effectively with all team members, including everyone and offending no one. The Everything She Knows as a CEO She Learned as a Waitress Before she became CEO of her own $29-million transportation and distribution company, Carolyn Gable spent her time waiting on tables and worrying about how she was going to feed her seven kids. She didn't earn an MBA at a famous B school; she didn't even attend college. Remarkably, as she explains i Sort By Best Match Name (A to Z) Name (Z to A) Most Popular 10 Items Per Page 1 of 204 2 of 204 3 of 204 4 of 204 5 of 204 Next Phone Email Chat Help Be the first to hear about the latest trends in management, leadership, communication, project management and so much more. Sign up to our mailing list! About Us Our Mission AMA Worldwide U.S. Locations AMA Faculty Career Opportunities Become an Affiliate Customer Service Request a Catalog A Message to the AMA Community Contact Us FAQ s Terms & Conditions Other Links Government Service Agencies Women's Leadership Center Executive Conference Centers Professional Credentials Self Study Youth Programs AMACOM Publishing American Management Association is a world leader in professional development, advancing the skills of individuals to drive business success. Facebook Instagram Twitter LinkedIn Youtube Blog ©2020 American Management Association. All rights reserved. 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